Privacy Notice

At North East Security Shutters, we are committed to maintaining the trust and confidence of our valued customers and visitors to our website. Here you’ll find information on how we treat data that we:

  • collect from visitors to our website, and/or
  • hold on our customers and suppliers.

Visitors to our Website

When someone visits or we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. This information is only processed in a way which does not identify anyone.

We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in our Cookies Policy.

If we do want to collect personally identifiable information through our website, we will clearly state this, for example in the form of a sign-up button for newsletters which will ask for your contact details.

We will make it clear when we collect personal information and will explain what we intend to do with it, how we will store it and how long we intend to store it for.

CRM Database

We maintain a cloud based CRM database, LeadFlowe, that we use to store contact details for our suppliers and customers.

The data held in the database typically includes name, contact details, and a record of contact. This information is used only for the purposes of contacting individuals in regard to work they have enquired about, service reminders and warranty expiry reminders.

We retain this information for the period that you are a customer and summary records are kept after this to ensure that we can respond swiftly and efficiently to legacy enquiries.

The data is not shared with third parties or transferred in any other way by North East Security Shutters, and is not used to generate marketing materials or other forms of communication.

Access to Your Personal Information

You are entitled to access the personal information that we hold and to request that any inaccuracies are amended. You also have the right to request that certain classes of information held about you are permanently removed (Right to be Forgotten). If you wish to access or amend your personal data requests should be emailed to North East Security Shutters.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 30 November 2018.